Refund and Returns Policy
FlexGents Refund Policy 💰
At FlexGents, we are committed to ensuring your satisfaction with every purchase. If you’re not completely satisfied with your order, we’re here to help.
Eligibility for Refunds 🛍️
To qualify for a refund, please ensure that:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide the receipt or proof of purchase.
- The return request must be made within [X] days of receiving the item. (Replace [X] with your specific time frame, e.g., 14 or 30 days)
Non-Refundable Items 🚫
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Sale items (if applicable)
How to Initiate a Refund 🔄
To initiate a refund, please follow these steps:
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Contact Us: Reach out to our customer service team via WhatsApp/Phone at +8801516-557422 or email at flexgents@gmail.com. Provide your order details and the reason for the return.
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Return Shipping: After your return request is approved, you will be instructed on how to return the item. Please note that you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
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Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Refund Process: If your refund is approved, we will process it, and a credit will automatically be applied to your original method of payment within [X] days. (Replace [X] with your specific time frame, e.g., 7 or 14 days)
Late or Missing Refunds 🕒
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at flexgents@gmail.com.
Exchanges 🔄
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us as soon as possible.
Contact Information 📞
If you have any questions about our refund policy, please contact us:
- WhatsApp/Phone: +8801516-557422 📞
- Email: flexgents@gmail.com 📧
- Address: Dhaka Bashundhara R/A, Block: C (Office) 🏢
- Facebook: FlexGents on Facebook 👍
- Instagram: FlexGents on Instagram 📸